Refund and Returns Policy
RETURNS / REFUNDS & EXCHANGES
WHAT IS G HERBAL’S RETURN POLICY?
Our returns policy is simple and straight forward. Begin by notifying us of your intentions to make a return using the contact form found here. We will respond to you with 1 business day and provide full details of how to prepare your package for return and where to send it.
All Returns & Exchanges must be sent back to us within 30days of delivery confirmation.
We will not accept any Returns or Exchanges that have not been initiated through the contact form found here.
Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.
WHAT CAN I RETURN OR EXCHANGE?
We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products.
WHAT SHOULD I DO IF I RECEIVE THE WRONG ORDER?
We are all human after all, and mistakes sometimes happen. If you have received the wrong order, we like to start by apologising for the inconvenience this has caused.
Simply notify us using the form here and we will get a Return Shipping Label off to you immediately and send out the correct item/s.
MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?
Like people, couriers aren’t perfect, and from time to time packages get damaged in delivery. We have ensured all of our packaging exceeds international drop/edge crush test standards, however occasionally the unforeseen happens.
Simply notify us using the form here of any damaged products and we will respond to you the following business day, and ship you replacement immediately.
CAN I RETURN PRODUCTS PURCHASED FROM OTHER PLATFORMS & RETAILERS?
Only products purchased through thefunspray.com can be return through thefunspray.com. Every individual platform, marketplace and retailer has their own returns & exchange policy. Please contact the original company of purchase to learn more about their individual policies.
Regardless of where you purchased your product we will always view you and value you as our own customer. If you feel that your requests are not being processed fairly please contact us through the form found here.
CAN I CANCEL MY ORDER?
We are limited in our ability to cancel orders once they have been placed, due to the fact that we endeavour to get all orders out the following business day. With that in mind please ensure your order is correct prior to completing the checkout process.
We will always do our best to accommodate your request, however please understand this is not always possible. To request an order cancellation please contact us here immediately and we will do our best to accommodate your request.
WHEN CAN I EXPECT MY REFUND?
Refunds will be processed once the return has been received and processed at the respective receiving destination or as soon as we receive a shipment status update depending on the method of retun shipment selected by you.
You will receive a Refund Notification email from us the moment a refund has been processed on our end. All refunds are processed back to the method of payment used when placing your original order (Credit Card, PayPal or Store Credit). PayPal and Store Credit refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution.